Kodak Provides On-site warranty service for IDEAL / Contex scanners

Warranty and Post-Warranty Service Provisions

1. Provide repair parts and labor to perform the services fully and with reasonable satisfaction.



2. Consumable repair parts are excluded from warranty and post warranty service coverage. Non-warranty parts are white background plates, glass plates, feed rollers, belts and fluorescent lamps.

Within ZONE ONE Cities, KODAK shall provide an eight-(8) hour response time to IDEAL’s customers, subject to customer and part availability and timing of the customer call. In areas outside the ZONE ONE Cities, KODAK will use best efforts to respond within eight (8) hours, subject to customer, technician and part availability and timing of the customer call.

ZONE ONE Cities are cities, which are no more, then 100 miles from any one of KODAK sevice centers. KODAK currently has 125 service centers within the United States.

Set-up, Installation and Operator Training are not considered standard services under the warranty and post-warranty provisions. These services are available at extra charge.

1. Operating Systems service (e.g., database maintenance and recovery, product integration, application support);



2. System Administration services (e.g., systems restarts, error monitoring and reporting basic system matters; including restoring the database);



3. Network System Administration (e.g., installation of new software packages, maintain user and group accounts, solve network problems, perform system maintenance functions, monitor network, install application software, maintain configuration);



4. Consultation services;



5. Version Releases or software support to other than licensed KODAK Software Products;



6. Product installation, set-up, configuration or other non-repair services;



7. Cable and installation of cable runs or any acquisition of permits;



8. Customer training;



9. Problems due to failure of Customer conform to Manufacturer’s site specifications;



10. Replacement of motors or electrical components due to changes in power line specifications;



11. Time spent in locating equipment not at the specified location or waiting for equipment availability;



12. Service or parts associated with any unauthorized modifications, alterations, attachments or service, or problems related to the installation of non-manufacturer supplied software or system components;



13. Service associated with the use of supplies or consumables that do not conform to Manufacturer’s Product specifications; or



14. Rebuilding or reconditioning of equipment;



15. Customer requested on-site support when the cause of a problem is not the responsibility of Kodak; or



16. Product relocation.

Customer Responsibilities:
Note: Failure to meet these responsibilities may result in additional charges at prevailing Per Call rates.

1. Provide initial problem solving assistance to site users;



2. Differentiate software and hardware malfunctions;



3. Request service only when a malfunction is evident on Product covered under this Agreement;



4. Perform appropriate problem analysis and corrective actions by following troubleshooting and remedial actions as prescribed by manufacturer, including Customer maintenance;



5. Maintain site environmental ranges including space, electrical power, air conditioning and humidity within manufacturer’s Product specifications;



6. Provide continuous and appropriate resource availability during problem resolution;



7. Maintain software documentation and install, as directed, any Maintenance Upgrades and Patches supplied by Manufacturers;



8. Supply any consumable items (such as glass, lamps, feed rollers, Image Maintenance Kits, disc, paper, ribbons, print heads, print drum, developer or other components that are replaced due to normal wear an/or as referenced in the Manufacturer’s Manual(s));



9. In situations where remote service is provided, supply and maintain a modem and communication software approved by Kodak and in accordance with manufacturer’s specifications;



10. Ivory Systems require a phone line for dial-in purposes.