IDEAL Support

In order to help us provide you with better support, we ask you to fill out this form whenever reporting a problem with your scanner or software:

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1. Operating System: -- select -- Windows 95 Windows 98 Windows 2000 Windows 2000 Professional Windows XP Professional 2. PC Manufacturer: -- select -- Dell Gateway HP Compaq or Other: 3. PC Model: 4. Processor: -- select -- Celeron P2 P3 P4 or Other: 5. Processor Speed: Mhz 6. Total Physical Memory: MB Jump to question 11 if you are not using a scanner. 7. Scanner Model: 8. Scanner Serial Number: (required) 9. Purchase Date (mm/dd/yy): (required) 10. Scanner Interface: -- select -- SCSI USB Firewire or Other: 11. Scanning Software: -- select -- ScanOS ScanDEX RasterID WideImage or Other: 12. If the issue is not scanner related, then please select from the software list below:   -- select -- ScanOS ScanDEX RasterID I Vector WiseImage or Other: 13. Software Version: 14. Description of Problem:
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